Shipping policy

Shipping Area and Costs
We currently ship only within Germany. Shipping is free throughout Germany.

Delivery Times
Delivery takes 8 to 12 business days. Orders received on weekends or public holidays are processed on the next business day. Please note that delays at the shipping carrier or other external circumstances may affect delivery.

Shipping Carriers
Vivienne Hale works with reliable, established shipping carriers to make sure your order is handled with care and delivered on time. The carrier assigned to your shipment may vary depending on the delivery location.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number, which you can use to check the current status of your delivery at any time.

Lost or Damaged Shipments
If your order arrives damaged or does not arrive within the expected time frame, please contact us at contact@viviennehale.co. We will look into the matter promptly and find a satisfactory solution.

Contact
Email: contact@viviennehale.co | Website: viviennehale.co